Pub. 56 2015-2016 Issue 4

12 S ince its inception over six years ago, the Texas Department of Motor Vehicles (TxDMV) has been engaging with our stakeholders and the public in an effort to improve upon the services we provide. Recently, the “Two Steps, One Sticker” campaign has proven to be the most visible adjustment for motoring Texans. In the coming months there will be a development for our other stakeholder groups as well; the TxDMV licensing process will be changing, and all motor vehicle licensees in Texas will be affected. The Licensing, Administration, Con- sumer Relations, and Enforcement sys- tem, known to us at TxDMV as LACE, is being replaced with a new self-service hub for submitting motor vehicle li- cense and event-related applications online. As with somany other technical changes in our day-to-day lives, paper processing is being replaced by a faster, more convenient online system that will be available 24/7. Although a release date has yet to be determined, TxDMV anticipates that this new system will be available in late 2016. The system will allow online access to TxDMV licensing information that was previously only available to you by mailing, calling, or visiting a TxDMV office. While there is a change ahead, this new method to submit and track application information will allow TxDMV to better support your busi- ness. By increasing the speed at which applications are processed and approved, we will provide greater convenience for you and your staff. You can expect to see many benefits from the new system, not least of which includes the ability to submit applica- tions for motor vehicle licenses and events electronically. As a licensee, you will be able to assign appropriate system access to your staff per their responsibilities. The new system will guide both first-time applicants and ex- isting licensees through the application process step-by-step. This will reduce submission errors and, in turn, support a faster and smoother approval process for both initial license applications and renewals. Additionally, you will be able to track the progress of submitted appli- cations and print copies for your records. Electronic copies of applications will also be available for download. Updates about the new system will be provided as we approach the end of 2016. You must have an email address on file with TxDMV to receive these updates as well as use the new system when it comes online. You may provide TxDMV with your email address by sending a message to MVDLicensing@TxDMV.gov . As always, please feel free to contact us with any questions or comments at the email address noted above or at 1-888-DMV-GOTX (368-4689). We at TxDMV appreciate your support for our programs as we work to improve the services offered to both businesses and the motoring public.  Convenience Comes to the Licensing and Renewal Process at TxDMV Convenience Comes to the Licensing andRenewal Process at TxDMV Since its inception over six years ago, the there is a change ahead, this new method to